Refund policy

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at shop@bentleytrikes.de. Please note that returns must be sent to the following address:

BentleyTrikes Deutschland
Sascha van der Haar
Nordergotteskoogweg 8
25899 Niebüll

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at shop@bentleytrikes.de.

 

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges
Returning the item you received is the fastest way to get the item you want. Once the return is accepted, you can purchase the new item in a separate transaction.

 

European Union – 14-Day Right of Withdrawal
Regardless of the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days without giving a reason. As described above, the item must be in the same condition in which you received it—unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

 

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at shop@bentleytrikes.de.